FAQ

Frequently Asked Questions

Everything about our products, ordering, shipping, and the research-use policy. Still have a question? Contact us.

About Peptides

What are research peptides?

Peptides are short chains of amino acids. The products we supply are synthetic peptides manufactured as reference materials for in-vitro laboratory research — studying biological pathways, assay development, and experimental work. They are reagents, not medicines.

Are these products safe for human or animal use?

No. All products are sold strictly for laboratory research use only and are not for human or animal consumption, injection, or any form of administration. They are not approved by the HSA as health or therapeutic products. See our Research-Use-Only Disclaimer.

What purity are your peptides?

Purity is >99% (manufacturer’s HPLC specification). Batch documentation is available on request — message @north_vial before you order. Products are supplied as lyophilised powder in sealed vials.

How are the peptides supplied and stored?

Products ship as lyophilised (freeze-dried) powder in sealed vials. Store lyophilised vials at 2–8 °C, protected from direct sunlight (−20 °C for long-term storage). Once reconstituted for research handling, keep refrigerated and use within the period appropriate to the peptide. Proper storage after delivery is the buyer’s responsibility.

What is bacteriostatic water for?

Bacteriostatic water (0.9% benzyl alcohol) is a reconstitution diluent used to dissolve lyophilised peptides for laboratory handling. We stock it under Supplies.

Ordering, Shipping & Payment

How to order — step by step

  1. Add to cart & check out. Enter code LAUNCH10 at checkout for 10% off your first order.
  2. Pay with crypto. You’ll receive a wallet address — Bitcoin (BTC) or USDT/USDC/ETH on Ethereum (ERC-20) — with your order number to use as the payment reference.
  3. Pay & send confirmation. Reference your order number, then message @north_vial with the payment screenshot so we can verify quickly.
  4. We verify & ship. Dispatched in 1–2 business days, delivered in 6–9 business days, with tracking emailed when your order is dispatched.
How do I pay?

We accept cryptocurrency — Bitcoin (BTC) or USDT / USDC / ETH on the Ethereum (ERC-20) network. After placing your order you’ll receive a wallet address at checkout; send payment and reference your order number. Orders ship once payment is confirmed on-chain — sending your payment screenshot to @north_vial speeds this up.

Is shipping free?

Yes, shipping is free on every order, with no minimum order. Dispatched in 1–2 business days, delivered in 6–9 business days. Buyers are responsible for any customs or import duties charged on arrival.

How long does delivery take, and is packaging discreet?

Orders are dispatched in 1–2 business days after payment clears and delivered in 6–9 business days. Tracking is emailed when your order is dispatched. All orders ship in plain, discreet packaging with appropriate protection for temperature-sensitive items. Prefer not to receive it at home? Delivery is to your door; where the local courier supports a collection point, we can arrange that instead — just add a note at checkout or message @north_vial.

What is your returns policy?

Unopened, unused items in original packaging may be returned within 7 days. Defective or incorrectly supplied items are replaced or refunded after verification. For safety, opened or temperature-sensitive items cannot be returned. See Shipping & Returns.

Is it legal to buy these?

The products are supplied as laboratory research materials, not for human use. Buyers are responsible for ensuring their purchase, possession, and use complies with all laws and regulations that apply where you are (including import rules in your country). We do not sell prescription-only or controlled substances for human use.

What if my order is lost or damaged in transit?

If a parcel is lost in transit or arrives damaged we reship once at our cost after verification. Report within 7 days of expected delivery with your order number. See Shipping & Returns.